At eubora.com, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
🛠️ Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, please contact us with your order number and reason for the return. We’ll provide you with return instructions and a return shipping address.
🔁 Exchanges
Need to exchange an item? We’re happy to help! Exchanges are available for items that are defective or damaged upon arrival. Please contact us within 7 days of receiving the item to request an exchange.
💵 Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note:
- Shipping costs are non-refundable unless the return is due to our error (e.g. wrong or defective item).
- Return shipping costs are the responsibility of the customer unless otherwise specified.
❌ Non-Returnable Items
Some items are non-returnable for safety or hygiene reasons, including:
- Used products
- Clearance or final sale items
- Gift cards
📬 Questions?
If you have any questions about our return and refund policy, feel free to contact us.
Thank you for shopping with eubora.com.